Coaching with difficult situations

Coaching traits

  • Empathy 
  • Accountability - be there at the specified time
  • Understanding - you understand the other party

Coaching someone who is older than you
  • Valid the other person - off the defensive mode
  • Compliment him - make them feel safe
  • Build your own credibility 
  • Deal with the original issue 

Coaching when someone is passed over for promotion
  • Address the problem proactively - Talk about future
  • Put yourself on their team  - Let them know you still want good result from him, on their team.
  • Validate the other person - Boost the morale
  • Give opportunity to step up - Grow his experience

Coaching someone who just got promoted
  • Validate the other person
  • Raise awareness of the difference
  • Provide strategy 

Coaching someone who didn't get enough training
  • Training is about skill, coaching is about personal development
  • Let them know you want to help them be successful
  • Offer additional training
  • Position yourself as a coach
Coaching someone who makes excuses
  • It's about the habit, not to debug on every excuse
  • Open with a question 
  • Acknowledge the pattern of excuses
  • Reinforce the importance of positive behavior
  • Establish accountability - Be on time or let me know in advance if got issues

Coaching someone who doesn't want to be coached
  • Pick a small thing
  • Establish yourself as a supporter
  • Make one suggestion
  • Offer a compliment

Coaching someone who has a big ego
  • Acknowledge something positive
  • Frame improvement as good to great
  • Get agreement to a tactical next step

Coaching someone who can't take critique
  • Growth mindset
  • Begin with a compliment
  • Give an example of how great looks like - that she did 
  • End on a positive - Thank her for being coachable

Coaching someone who is a poor performer

Coaching someone who is a bad communicator
  • Share one strategy - From concept to concrete
  • Provide a relevant example 
  • Show her why it's a win

Coaching someone who keeps making the same mistake
Overwhelmed, break down skills into achievable tasks. One baby step at a time

Comments

Post a Comment

Popular posts from this blog

天外有天-吴清源自传

摘书中一段经典的话： 十局战时，胜负对我来说无关紧要。不是想胜就能胜，这就是围棋。因此十局战从一开始我想的就是让自己委身于围棋的流势，任其漂流，不管止于何处。这就是我当时的心情。
Read more

Advanced management Skills

 ### Managing Expert Common challenges Miss seeing the big picture May get defensive when challenged  Low tolerance for inadequacies Expert expectations Diving in without distractions Freedom to work independently Opportunities to learn Consulted for their advice Strategies to manage expert Education - get educated by expert or even better get educated by-directionally Performance expectations Removing roadblocks Access to varying perspectives - get expert involved with other member in discussion Communication technics Position yourself as a coach Build genuine relationships Seek their opinions Avoid ego traps Express your appreciation ### Managing high performers Common challenges Impatience Perfectionism Independence Results outweighing protocols - will generate resentment from other team members Top Performer expectation Challenging work Setting up for success Autonomy Recognition Strategies to manage top performers Keep them challenged  Provide development tools Provide clear goals
Read more

Coaching skills

 Component of coaching leaders Short term and long term A relationship, not a event Formal or informal Doesn't mean to provide the answers - ask questions Not ideal for every situation - sometimes we need to give orders GROW model Goal Reality Options Will - establish the will to act Feedback Specific Timely Purposeful Tactful On-going
Read more