Coaching with difficult situations

Coaching traits

• Empathy 
• Accountability - be there at the specified time
• Understanding - you understand the other party

Coaching someone who is older than you

• Valid the other person - off the defensive mode
• Compliment him - make them feel safe
• Build your own credibility 
• Deal with the original issue 

Coaching when someone is passed over for promotion

• Address the problem proactively - Talk about future
• Put yourself on their team  - Let them know you still want good result from him, on their team.
• Validate the other person - Boost the morale
• Give opportunity to step up - Grow his experience

Coaching someone who just got promoted

• Validate the other person
• Raise awareness of the difference
• Provide strategy 

Coaching someone who didn't get enough training

• Training is about skill, coaching is about personal development
• Let them know you want to help them be successful
• Offer additional training
• Position yourself as a coach

Coaching someone who makes excuses

• It's about the habit, not to debug on every excuse
• Open with a question 
• Acknowledge the pattern of excuses
• Reinforce the importance of positive behavior
• Establish accountability - Be on time or let me know in advance if got issues

Coaching someone who doesn't want to be coached

• Pick a small thing
• Establish yourself as a supporter
• Make one suggestion
• Offer a compliment

Coaching someone who has a big ego

• Acknowledge something positive
• Frame improvement as good to great
• Get agreement to a tactical next step

Coaching someone who can't take critique

• Growth mindset
• Begin with a compliment
• Give an example of how great looks like - that she did 
• End on a positive - Thank her for being coachable

Coaching someone who is a poor performer

Coaching someone who is a bad communicator

• Share one strategy - From concept to concrete
• Provide a relevant example 
• Show her why it's a win

Coaching someone who keeps making the same mistake

Overwhelmed, break down skills into achievable tasks. One baby step at a time