Advanced management Skills

 ### Managing Expert

Common challenges

• Miss seeing the big picture
• May get defensive when challenged 
• Low tolerance for inadequacies

Expert expectations

• Diving in without distractions
• Freedom to work independently
• Opportunities to learn
• Consulted for their advice

Strategies to manage expert

• Education - get educated by expert or even better get educated by-directionally
• Performance expectations
• Removing roadblocks
• Access to varying perspectives - get expert involved with other member in discussion

Communication technics

• Position yourself as a coach
• Build genuine relationships
• Seek their opinions
• Avoid ego traps
• Express your appreciation

### Managing high performers

Common challenges

• Impatience
• Perfectionism
• Independence
• Results outweighing protocols - will generate resentment from other team members

Top Performer expectation

• Challenging work
• Setting up for success
• Autonomy
• Recognition

Strategies to manage top performers

• Keep them challenged 
• Provide development tools
• Provide clear goals
• Give them autonomy
• Give recognition

Coach high performers

• Get to know them 
• Discuss career progress - avoid temptation to keep high performer where they are
• Establish checkpoints
• Provide specific feedbacks - Emotional and interpersonal